remote
Technical Support Engineer - Aiven
Software Engineer
Seeking a Technical Support Engineer to troubleshoot and resolve complex issues for open-source data technologies. Requires strong problem-solving skills and a customer-centric approach.
About the role
Key Responsibilities
- Provide expert technical support for open-source data technologies like PostgreSQL, Kafka, and OpenSearch.
- Troubleshoot and resolve complex customer issues with a focus on technical brilliance.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Maintain a customer-first mindset in all interactions and solutions.
- Document technical solutions and contribute to the knowledge base.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of open-source data technologies such as PostgreSQL, Apache Kafka, or OpenSearch.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and effectively.
- Experience with cloud environments is a plus.
Skills
postgresqlapache kafkaopensearchcloud computingtechnical supportcustomer service