remote
Technical Support Engineer - Ageagleaerialsystemsinc
Software Engineer
Seeking a Technical Support Engineer to provide remote assistance, troubleshoot hardware and software issues, and ensure excellent customer service. Requires strong problem-solving skills and technical knowledge.
About the role
Key Responsibilities
- Provide remote technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document support interactions and solutions in a clear and concise manner.
- Escalate complex issues to appropriate internal teams when necessary.
- Contribute to the knowledge base with troubleshooting guides and FAQs.
Requirements
- Proven experience in a technical support role.
- Strong understanding of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Familiarity with ticketing systems is a plus.
Skills
customer supportcommunicationproblem solving