remote
Technical Support Engineer - Adyen
Software Engineer
Seeking a Technical Support Engineer to provide expert assistance with payment systems and financial products. Requires strong troubleshooting skills and experience with APIs and Linux.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for Adyen's payment and financial products.
- Assist customers with integration issues related to APIs and system configurations.
- Diagnose and resolve complex technical problems, escalating when necessary.
- Document technical issues and solutions for internal knowledge base and customer reference.
- Collaborate with engineering teams to identify and address product bugs and improvements.
- Ensure timely and effective resolution of customer inquiries and technical challenges.
Requirements
- Proven experience in a technical support or similar customer-facing role.
- Strong understanding of API integrations and web technologies.
- Proficiency in troubleshooting network and system-level issues.
- Familiarity with Linux operating systems.
- Excellent communication and problem-solving skills.
Skills
technical supporttroubleshootingcustomer serviceapinetworkinglinux