Video Solutions Specialist (Tech Sales Focus)
Overview
We are looking for a high-impact Video Solutions Specialist who can combine strong
technical knowledge with a customer-centric sales approach. This role requires someone who understands Adobe ’s Video ecosystem, can troubleshoot effectively, and can confidently position product value to drive customer adoption, retention, and revenue growth.
Key Skills & Qualifications
- Experienced & must be a Graduate (full time)
- Cultural awareness - conversational English
- Excellent spoken and written communication skills, with the ability to simplify complex video workflows for customers.
- Strong customer-handling abilities with high patience, empathy, and relationship-building skills.
- Solid understanding of Windows/Mac environments and basic troubleshooting to support Video tools.
- Familiarity with Adobe Video products such as Premiere Pro, After Effects, Audition, Media Encoder, or Frame.io (expertise in at least one is a plus).
- Ability to identify customer use cases and recommend the right features, workflows, or upgrades.
- Experience working cross-functionally with support, sales & product teams.
- Capability to interpret customer insights to influence adoption and business outcomes.
- Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs.
- Awareness of global communication styles, accents, and cultural nuances.
Key Responsibilities
Customer Engagement & Sales Influence
- Understand customer workflows and position the right Adobe Video solutions to maximize value and adoption.
- Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends.
- Communicate product benefits clearly to influence buying decisions and drive long-term customer retention.
- Guide customers through video workflows, best practices, and new feature enhancements to ensure platform stickiness.
Technical Support & Solutioning
- Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat.
- Troubleshoot across Windows and Mac systems to support Video products efficiently.
- Collaborate with product teams by reporting top issues, product gaps, and customer pain points.
- Provide accurate documentation of all interactions to maintain seamless customer history.
Customer Success & Relationship Management
- Demonstrate accountability by following through on cases and ensuring timely resolution.
- Interpret customer sentiment and turn challenging interactions into positive outcomes.
- Educate custome