onsite
Technical Support Engineer - ABOUT YOU SE & Co. KG
Software Engineer
Seeking a Technical Support Engineer in Hamburg to provide excellent customer service and resolve technical issues. This role involves troubleshooting and supporting users with IT-related problems.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via various communication channels.
- Troubleshoot and resolve hardware, software, and network issues.
- Document support requests and resolutions in a ticketing system.
- Escalate complex issues to senior support staff or relevant teams.
- Assist with user account management and system configurations.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or IT helpdesk role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Familiarity with ticketing systems and remote support tools.
- Good communication and interpersonal skills, with a customer-centric approach.