remote
Technical Support Engineer 3, Premier - Datadog
Software Engineer
Premier Technical Support Engineer focused on assisting Datadog prospects and customers with technical inquiries. This role involves direct engagement through support channels, cadence calls, and business reviews to ensure customer success.
About the role
Key Responsibilities
- Serve as an in-house product expert for Datadog's technical solutions.
- Educate potential clients and ensure the success of existing customers.
- Assist prospects and customers with technical questions about Datadog products.
- Engage with Premier customers via standard technical support, cadence calls, and business reviews.
- Collaborate on side projects to enhance customer experience and product adoption.
- Thrive in a fast-paced environment, contributing directly to customer success and company growth.
Requirements
- Proven experience in technical support or a similar customer-facing technical role.
- Strong understanding of cloud-based platforms and SaaS solutions.
- Excellent communication and interpersonal skills for engaging with clients.
- Ability to quickly learn and master complex technical products.
- Demonstrated problem-solving skills and a proactive approach to customer issues.