Technical Support Engineer 3 - NovaRad

Hi, We Are Novarad

Novarad's solutions help healthcare executives, clinicians and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers' needs. Innovation is at the core of everything we do, but our greatest strength is our people. We are passionate about solving complex technical challenges, building long-term customer relationships, and creating technology that truly makes a difference in healthcare.

If you're looking for an opportunity to solve meaningful technical problems, collaborate with talented engineers, and make a lasting impact on both customers and product development, we'd love to meet you.

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Technical Support Engineer III

As a Technical Support Engineer III, you'll serve as one of Novarad's technical experts and a trusted resource for both customers and teammates. You'll solve our most complex technical challenges, mentor fellow engineers, and work closely with Escalation, Customer Success, and Technical Operations to improve our products and customer experience.

This role provides a clear path for those interested in leadership opportunities.

You'll help shape technical processes, influence product improvements, and develop the next generation of support engineers while remaining hands-on with advanced troubleshooting.

Candidates must reside in the Greater Provo/Salt Lake City area and be able to work onsite.

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What You'll Work With

You'll regularly work with technologies including:

• Microsoft Windows Server
• Active Directory, DNS, DHCP, and Group Policy
• Microsoft SQL Server
• TCP/IP networking
• VMware and Hyper-V virtualization
• Microsoft IIS
• PowerShell
• VPN technologies
• HL7 and DICOM integrations
• PACS and RIS environments
• Enterprise storage systems
• Healthcare workstations and imaging devices
• Enterprise hardware
• Remote support and monitoring tools

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What You'll Do

Solve Complex Customer Challenges

• Resolve the most complex technical issues involving Novarad software, hardware, networking, databases, and enterprise infrastructure.
• Serve as the senior escalation resource for issues that cannot be resolved by Level I or Level II Support Engineers.
• Perform detailed root-cause analysis on recurring or high-impact issues and drive permanent corrective actions.
• Troubleshoot software, hardware, networking, database, virtualization, and integration issues within complex healthcare environments.
• Collaborate directly with distributors, healthcare IT professionals, clinicians, and customer leadership on active projects and support incidents.