onsite
Technical Support Engineer 24/7 Shifts - IONOS DE
Software Engineer
Seeking a 24/7 Technical Support Engineer proficient in Kubernetes and Linux. Requires strong troubleshooting skills in both German and English to support cloud infrastructure and hosting services.
About the role
Key Responsibilities
- Provide 24/7 technical support for cloud infrastructure and hosting services.
- Troubleshoot and resolve issues related to Kubernetes and Linux environments.
- Collaborate with various teams to ensure seamless service delivery.
- Document technical issues and solutions.
- Communicate effectively with customers in both German and English.
- Monitor system performance and identify potential problems.
Requirements
- Proven experience in technical support roles.
- Strong knowledge of Kubernetes and Linux operating systems.
- Excellent troubleshooting and problem-solving abilities.
- Fluency in both German and English (written and spoken).
- Experience with cloud computing and hosting services is a plus.