remote
Technical Support Engineer 2, Premier - Datadog
Software Engineer
Seeking a Premier Technical Support Engineer for EMEA to assist Datadog customers with technical inquiries, ensuring their success and satisfaction. This role involves direct customer engagement and problem-solving in a fast-paced environment.
About the role
Key Responsibilities
- Provide expert technical assistance to Datadog's Premier Customers via standard support channels.
- Engage with prospects and customers to address technical questions and ensure successful adoption of Datadog products.
- Participate in cadence calls, demos, and presentations to educate clients on Datadog's capabilities.
- Collaborate on various side projects to enhance customer experience and product understanding.
- Troubleshoot and resolve complex technical issues for a global customer base.
Requirements
- Proven experience in technical support or a similar customer-facing technical role.
- Strong understanding of cloud computing environments and SaaS platforms.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly and effectively to diverse audiences.
- Familiarity with monitoring and observability tools is a plus.