onsite
Technical Support Engineer 2 - Datadog
Software Engineer
Technical Support Engineer in Tokyo, Japan, providing expert technical assistance and product knowledge to Datadog customers through various channels, focusing on problem resolution and customer success.
About the role
Key Responsibilities
- Provide ongoing technical support and identify/resolve issues for customers across multiple channels including ticketing systems, live chat, and screen sharing tools.
- Continuously train customers on platform utilization and best practices.
- Reproduce technical issues and conduct in-depth investigations into Datadog's extensive integrations.
- Deliver compelling product demonstrations and technical presentations to prospective and existing clients.
- Collaborate with a global team to share knowledge and continuously enhance technical skill sets.
Requirements
- Proven experience in a technical support or solutions engineering role.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Familiarity with software platforms and integrations.
- Ability to work effectively in a collaborative, global team environment.