Technical Support Engineer 1/Patching Coordinator - DataBank

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBanks managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Technical Support Engineer Overnight / Patching Coordinator is a member of the Support Operations team in the Managed Services department and reports to the Overnight Support Manager. This individual serves as the Patching Coordinator for the overnight shift, owning the end-to-end patching of DataBanks Windows and Linux server environments as their primary responsibility planning, scheduling, executing, validating, and documenting all patch cycles to meet and exceed the SLA requirements of DataBank while maintaining industry best practices in a multi data center environment. In addition to coordinating all patching activities, this individual serves as a primary point of contact during overnight hours, providing system management, monitoring, and scheduled maintenance, and addresses Windows, Linux, Cloud, Application, and Network issues and brings them to resolution while executing planned maintenance windows with minimal disruption to customer environments.

The ideal candidate is highly self-motivated, detail-oriented, and comfortable working independently during overnight shifts. They thrive in a structured environment, follow established management procedures, and communicate clearly with both customers and day-shift teams during handoffs.

RESPONSIBILITIES:

• Patch Management (Primary Responsibility)
• Execute approved patch management cycles for Windows and Linux server environments during overnight maintenance windows
• Apply OS-level security patches, hotfixes, and cumulative updates using tools such as BigFix, Ansible, or equivalent patch management platforms
• Validate patch deployment success, review system health post-patching, and document outcomes for each patching cycle
• Coordinate with the day-shift team and change management process to ensure all patching activities are pre-approved and scheduled appropriately