Technical Support Engineer - 11605 - coupa

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

• Troubleshoot and resolve complex 2nd level technical and architectural issues
• Answer advanced ‘how to’ technical and application configuration questions
• Manage customer expectations and experience in a way that results in high customer satisfaction
• Assist with the creation of detailed technical articles in Coupa’s knowledge base for customer and peer use, leveraging AI tools to help validate and improve documentation quality
• Assist with internal ticket escalations, collaborating closely with engineering and operations team

What You Will Bring to Coupa

• Quick learner, self-motivated, driven, and able to work in a fast-paced environment
• Committed to providing high-quality customer service
• Technical experience (academic or commercial) in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring solutions
• Fluent in Spanish and English (C1 required); German is advantageous
• The ability to clearly articulate solutions to complex technical problems in a clear and simple way
• 1+ years of experience working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company
• IT Professional qualifications, or experience working with AI/automation support tools, are advantageous
• Working hours- Monday to Friday. Flexibility is a must in this role, support hours will vary across the week. 2 days on site.
• Please submit your application in English

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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