onsite
Technical Support Consultant Telco, BSS - COMARCH
Software Engineer
Seeking a Technical Support Consultant with expertise in Telecommunications and BSS systems. This role involves troubleshooting and providing technical support for complex solutions, requiring strong analytical and problem-solving skills.
About the role
Key Responsibilities
- Provide expert technical support for BSS (Business Support Systems) and telecommunications solutions.
- Analyze and resolve complex technical issues reported by clients.
- Troubleshoot system errors, database problems, and application malfunctions.
- Collaborate with development and operations teams to implement solutions and improvements.
- Document technical issues, resolutions, and best practices.
- Ensure timely and effective resolution of customer support tickets.
Requirements
- Proven experience in technical support, preferably within the telecommunications industry.
- Strong understanding of BSS (Business Support Systems) and related technologies.
- Proficiency in SQL for database querying and analysis.
- Experience with Linux operating systems.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and interpersonal skills.