onsite
Technical Support Consultant - sphere
Software Engineer
Seeking a Technical Support Consultant in London to provide expert assistance, troubleshoot technical issues, and ensure customer satisfaction. Requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide expert technical support to clients via various channels.
- Diagnose and resolve complex technical issues efficiently.
- Document support interactions and solutions for knowledge base.
- Collaborate with engineering teams to escalate and resolve product bugs.
- Ensure high levels of customer satisfaction through timely and effective support.
Requirements
- Proven experience in a technical support role.
- Strong understanding of troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Ability to manage multiple support tickets simultaneously.
- Proficiency in customer service best practices.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcommunication