onsite
Technical Support Consultant Early Career - sphere
Software Engineer
Seeking an early career Technical Support Consultant in London. This role involves providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with a focus on effective communication.
About the role
Key Responsibilities
- Provide first-line technical support to customers via various channels (email, phone, chat).
- Troubleshoot and resolve technical issues related to software and hardware.
- Document customer interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Assist in identifying recurring technical problems and suggesting improvements.
Requirements
- Proven ability to troubleshoot technical problems.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcommunication