onsite
Technical Support Consultant - Aindale KTD
Software Engineer
Seeking a Technical Support Consultant to investigate and resolve customer and internal support requests. This role requires providing high-quality service and collaborating with the Technical Services team to identify and solve issues.
About the role
Key Responsibilities
- Investigate and resolve customer and internal support requests.
- Provide a high-quality level of service to internal and external customers.
- Identify and solve technical issues in collaboration with the Technical Services team.
- Contribute to the support and maintenance of client systems.
- Document solutions and contribute to knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work effectively within a team environment.
- Familiarity with IT support processes and best practices.