remote
Technical Support Automation Specialist - tractian
Software Engineer
Seeking a Technical Support Automation Specialist to enhance customer maintenance processes. This role involves understanding client needs and developing automated solutions using technical expertise.
About the role
Key Responsibilities
- Understand customer needs to improve their maintenance processes.
- Develop and implement automated solutions for technical support.
- Collaborate with clients to identify areas for process improvement.
- Troubleshoot and resolve technical issues related to automation.
- Contribute to building stronger relationships with current accounts.
Requirements
- Proven experience in technical support and automation.
- Strong problem-solving and analytical skills.
- Ability to understand and translate customer needs into technical solutions.
- Experience with scripting or automation tools is a plus.
- Excellent communication and interpersonal skills.