remote
Technical Support & Systems Lead - SPS-North America
Software Engineer
Seeking a Technical Support & Systems Lead to manage IT operations across global sites. This role involves system administration, troubleshooting, and leading technical initiatives for a growing organization.
About the role
Key Responsibilities
- Provide advanced technical support and troubleshooting for IT systems and infrastructure.
- Lead system administration tasks, ensuring the stability and performance of critical applications.
- Oversee and manage network infrastructure and cloud services.
- Develop and implement IT operational strategies to enhance efficiency and reliability.
- Mentor and guide junior technical support staff.
- Collaborate with cross-functional teams on technology projects and upgrades.
Requirements
- Proven experience in technical support and system administration.
- Strong understanding of network infrastructure and cloud computing concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to lead technical initiatives and manage projects.
- Experience with IT operations and service delivery management.
Skills
customer supportcommunicationproblem solving