Your mission
- Facilitate Onboarding: Set up and manage our "Relu Academy", a learning corner on our platform that shows customers everything Relu can do, kept alive through continuous updates to our knowledge base, the AI bot, and our tutorial videos
- Boost Support: Manage all tickets from customers and set up a system for doing so. This includes automating as many recurring questions as possible by building and maintaining the Knowledge Base , which our AI uses to answer them. Identify recurring / important problems and work with the right team member to fix them, and keep these customers in the loop throughout.
- Guarantee Quality: Test new and existing features before every release, so nothing breaks, and you're not left drowning in tickets afterward
Your profile
What you should bring to the team:
- Dental technician training, or hands-on employment in a dental lab
- Some direct experience communicating with customers or clients (support, sales, patient-facing, or similar)
- Deep intuition for what makes a dental design clinically and technically sound
- Curious about AI and software, and quick to pick up new tools even without a technical background
- A Master's degree in a technical or business-technical field (e.g., Computer Science, Software Engineering, Data Science/AI, Business Engineering, Information Systems)
- Clear evidence of hands-on technical ability: automations, scripts, or tooling you've built and some exposure to customer service
- Comfortable setting up automations, small data pipelines, and internal tooling
- Genuinely interested in direct customer contact and support work, not just building behind the scenes
- Willing to learn the dental lab space and the specifics of dental design from the ground up
The 'Nice-to-haves':
- Knowledge of what a good dental appliance design, e.g. night guard, crown or orthodontic model looks like
- Experience with no-code/automation tools or chatbot platforms
- Familiarity with tuning, training, and guardrailing AI chatbots
- Experience with support/ticketing tools and knowledge base platforms
- Basic video editing skills
How you work:
- Tech-savvy: a quick learner, happy to use AI tools for automation
- Proactive: you fix the underlying problem, not just the ticket in front of you
- Detail-obsessed: when you test a release, nothing slips past you
- Ownership-driven: you'd rather build the fix than file it and wait for someone else
- Adaptable: equally comfortable answering a customer and regression-testing a release in the same day
Our Tech Stack = Your Tech Stack
Practical Requirements / Eligibility
- Fluent in English (written and spoken)
- Valid work authorization in Belgium