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Technical Support Analyst - Yuno
Software Engineer
Technical Support Analyst responsible for troubleshooting and maintaining backend API operations, leveraging Python, Node.js, and AWS to ensure high availability and performance.
About the role
Key Responsibilities
- Diagnose and resolve production issues across backend APIs, ensuring minimal downtime.
- Collaborate with development teams to implement fixes and performance improvements.
- Monitor system health using AWS CloudWatch and custom metrics.
- Document troubleshooting steps and create knowledge base articles.
- Participate in on‑call rotations and incident post‑mortems.
Requirements
- 3+ years of experience in technical support or operations for backend services.