remote
Technical Support Analyst - Visier Solutions Inc
Software Engineer
Seeking a Technical Support Analyst for EMEA to provide expert assistance with Visier's Workforce Intelligence platform. This role involves troubleshooting, customer support, and leveraging technical skills to resolve client issues.
About the role
Key Responsibilities
- Provide high-level technical support and troubleshooting for Visier's Workforce Intelligence platform to clients across the EMEA region.
- Diagnose and resolve complex customer issues, ensuring timely and effective solutions.
- Collaborate with engineering and product teams to identify and address product bugs and enhancements.
- Document technical issues, solutions, and customer interactions accurately.
- Assist in developing and maintaining technical support knowledge base articles and documentation.
- Manage and prioritize incoming support requests, ensuring adherence to service level agreements.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical problems.
- Familiarity with SQL and data analysis concepts.
- Experience with cloud-based platforms and SaaS solutions.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
Skills
technical supportcustomer servicetroubleshootingsqldata analysiscloud computing