onsite
Technical Support Analyst - Tier 1 - bazaarvoice
Software Engineer
Seeking a Tier 1 Technical Support Analyst to provide exceptional customer service to US clients. This role involves handling inbound client requests and resolving issues, requiring strong communication and problem-solving skills.
About the role
Key Responsibilities
- Serve as the primary point of contact for all post-sale client interactions.
- Receive and manage all inbound client requests originating from tickets.
- Deliver exceptional customer service and support to clients.
- Exceed client expectations through proactive and effective problem resolution.
Requirements
- Passion for customer service and client satisfaction.
- Ability to work effectively with US clients.
- Experience in technical support or a related customer-facing role.
- Proficiency in managing and resolving client issues via ticketing systems.
Skills
customer servicetechnical supportclient relationstroubleshootingticketing systems