remote
Technical Support Analyst - TEKsystems c/o Allegis Group
Software Engineer
Provide remote technical support for electronic security solutions, handling inbound requests, diagnosing issues, programming devices, and resolving incidents for burglar alarms, CCTV, and access control systems in a call‑center environment.
About the role
Key Responsibilities
- Serve as the primary point of contact for inbound service requests related to electronic security systems.
- Perform remote diagnostics, troubleshooting, and programming of burglar alarms, CCTV cameras, and access control hardware.
- Document incidents, track resolutions, and follow up to ensure customer satisfaction.
- Escalate complex issues to senior engineers while providing clear technical information.
- Maintain knowledge of low‑voltage security technologies and stay current with system updates.
Requirements
- Proven experience in technical support or field service for security or low‑voltage systems.
- Strong troubleshooting and problem‑solving abilities with a customer‑focused mindset.
- Familiarity with CCTV, access control, and alarm system hardware and software.
- Excellent verbal and written communication skills.
- Ability to work in a fast‑paced call‑center environment and manage multiple tickets simultaneously.
Skills
customer supportcommunicationproblem solving