remote
Technical Support Analyst - Synmatchai
Software Engineer
Technical Support Analyst role focusing on complex problem-solving for a software company serving cultural institutions. Requires analysis of diverse system landscapes and databases to develop sustainable solutions.
About the role
Key Responsibilities
- Analyze complex technical challenges in diverse customer environments.
- Develop sustainable technical solutions in collaboration with customers and internal teams.
- Gain in-depth knowledge of varied system landscapes and databases.
- Provide advanced technical support beyond first-level troubleshooting.
- Work with specialized software solutions for museums, archives, and libraries.
Requirements
- Proven experience in technical support or a similar analytical role.
- Ability to work with diverse system landscapes and databases.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- Experience with server environments is a plus.