Technical Support Analyst - SQL - Varicent

Key Responsibilities

• Provide technical support to customers via various channels, addressing inquiries and resolving issues related to SaaS solutions.
• Diagnose and troubleshoot complex technical problems, particularly those involving SQL databases and queries.
• Escalate unresolved issues to appropriate internal teams, ensuring timely and effective resolution.
• Document support interactions, solutions, and product feedback for knowledge base development.
• Assist in the creation and maintenance of technical documentation and support resources.

Requirements

• Proven experience in a technical support role, with a strong emphasis on SQL.
• Proficiency in troubleshooting and problem-solving, especially with database-related issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with SaaS products and cloud-based environments is a plus.
• Ability to work independently and manage time effectively in a remote setting.