remote
Technical Support Analyst - Spanish Speaker - DigiCert
Software Engineer
Seeking a Spanish-speaking Technical Support Analyst to provide expert assistance with DigiCert's PKI and DNS solutions. This role involves troubleshooting and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for DigiCert's PKI and DNS solutions.
- Assist customers in Spanish, ensuring clear and effective communication.
- Diagnose and resolve technical issues related to certificate lifecycle management.
- Escalate complex problems to senior support teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Contribute to the knowledge base with solutions and best practices.
Requirements
- Proven experience in a technical support or customer service role.
- Fluency in Spanish (written and spoken).
- Familiarity with PKI, DNS, and certificate management concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.