Software Engineer
We're looking for a Software Engineer focused on delivering exceptional customer experiences. This mid level role requires 3+ years of relevant experience.
Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst!
Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting, bridge the gap between users and development teams, and optimize our global product feedback loops in a dynamic, growth-oriented environment.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.
What Makes This Role Great:
In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.
Key Exciting Responsibilities:
Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems
Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments
Translate highly complex technical concepts into accessible, actionable guidance for cross-functional teams and clients
Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions
Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds
Essential Skills & Experience:
3+ years of proven experience navigating advanced technical support environments or software workflows
Demonstrated mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence
Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks
Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity
Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience
Posted July 4, 2026