remote
Technical Support Analyst - Simbe Robotics
Software Engineer
Seeking a Technical Support Analyst with strong technical skills to investigate and resolve customer issues for Simbe Robotics' robotic and software systems. This role focuses on direct issue resolution.
About the role
Key Responsibilities
- Investigate and resolve customer issues across robotic and software systems.
- Directly contribute to resolving a significant portion of incoming technical issues.
- Utilize internal diagnostics, telemetry, and system logs for problem-solving.
- Analyze data to identify root causes of technical problems.
- Collaborate with internal teams to escalate and resolve complex issues.
Requirements
- Strong technical depth to investigate and resolve customer issues.
- Experience with robotic and software systems.
- Proficiency in using diagnostic tools and analyzing system logs.
- Ability to work independently and take ownership of issue resolution.
- Excellent problem-solving and analytical skills.
Skills
roboticssoftware systemscustomer supportdata analysistroubleshootingdiagnostics