remote
Technical Support Analyst Product Support - AvePoint
Software Engineer
Seeking a Technical Support Analyst to provide product support, troubleshoot issues, and assist customers. Requires strong communication and problem-solving skills.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for AvePoint products.
- Respond to customer inquiries and resolve issues efficiently.
- Document support cases and resolutions.
- Collaborate with engineering and product teams to address complex problems.
- Maintain a high level of customer satisfaction.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong understanding of product support principles and best practices.
- Excellent problem-solving and analytical skills.
- Effective verbal and written communication abilities.
- Ability to work independently and as part of a team.
Skills
technical supportcustomer servicetroubleshootingproblem solvingcommunication