We focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform. MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users Job Responsibilities
- Provide advanced technical support for web-based loan origination systems (LOS), ensuring timely resolution of issues
- Troubleshoot and resolve complex technical problems across applications, APIs, integrations, and system configurations
- Analyze error logs, system behavior, and service connections to identify root causes of issues
- Support and maintain cloud-based environments, including Azure services and related infrastructure components
- Investigate and resolve issues related to DNS, networking, and connectivity within distributed systems
- Work with SQL queries to validate data, troubleshoot issues, and support incident resolution
- Analyze XML mappings and data workflows to ensure correct system integrations and document processing
- Collaborate with development, QA, and DevOps teams to escalate and resolve critical production issues
- Manage multiple support tickets, prioritize effectively, and ensure SLA compliance
- Provide clear and professional communication to stakeholders regarding issue status and resolution steps
- Participate in incident management, including investigation of production outages and performance issues
- Focus on security, risk mitigation, and ensuring system stability and reliability
- Support continuous improvement of system efficiency, performance, and user experience
- Maintain high-quality documentation of issues, resolutions, and technical procedures
- Contribute to maintaining a highly configurable and scalable Loan Origination System (LOS) environment
Requirements
- 2+ years in prior technical support role preferred
- Advanced troubleshooting skills, detail oriented, quick learner
- Deep knowledge of web technologies
- SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc.
- Strong communication skills
- Ability to multi-task and dynamically prioritize issues
- Passionate about security and risk mitigation
- Focus on quality and efficiency
- Mortgage Knowledge recommended but not imperative
Originally posted on Himalayas