onsite
Technical Support Analyst - Network
Software Engineer
Seeking a Technical Support Analyst specializing in network issues. This role involves troubleshooting network problems, providing technical assistance, and ensuring network stability for users.
About the role
Key Responsibilities
- Provide first-level technical support for network-related issues.
- Troubleshoot and resolve network connectivity problems, including hardware and software issues.
- Assist users with network access, VPN, and other network services.
- Document technical issues and resolutions in the support ticketing system.
- Escalate complex network problems to senior support staff.
- Monitor network performance and identify potential issues.
Requirements
- Proven experience in technical support, with a focus on networking.
- Strong understanding of TCP/IP, DNS, and DHCP.
- Familiarity with firewall concepts and network security.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
Skills
tcpipcustomer support