Technical Support Analyst II/Sr - CSG

Hi, We are excited to learn more about you and your unique background. We are excited to learn more about you and your unique background.

At CSG , you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSG er.

We are looking for a Technical Support Analyst who will:

Support & Operations

• Provides Level 2 support to customers, resolving technical issues in live production environments.
• Experience in ticket and queue management

Liaises with Level 2 (Operation support), Level 3 (PS), and Level 4 (R&D) teams for issue resolution.

• Drives process improvement to meet SLAs and service expectations.

Work Conditions

• Available for shift work (early mornings, late evenings, nights) and on-call 24/7 support.
• Standby support and occasional work on weeknights, weekends, or public holidays.
• Ad-hoc travel to customer sites may be required.

Is this opportunity right for you? We are looking for candidates who:

Industry Experience

4–8 years of work experience in the software industry or related fields.

• Experience in the telecommunications industry is preferred.

Domain Expertise

• Mandatory: SingleView
• Familiarity with international telecommunications regulations and customer agreements.
• Basic knowledge of the telecommunication environment and customer service procedures.

Technical Skills

• Experience with network management and troubleshooting tools.
• Good understanding of complex software system architecture and operations.

Knowledge of Microsoft Office and 3rd Party Software (e.g. Oracle).

• Principles of SDLC and PMLC.

UNIX and Shell Scripting

• Understanding of BI and data warehousing principles.

Soft Skills

• Strong written and verbal communication skills in English.
• Able to grasp new concepts quickly and drive issues to resolution with minimal supervision.
• Works well under pressure and within team environments.
• Demonstrates CSG values with a proactive, can-do attitude.

Education & Certification

Technical Graduation in Information Technology, Computer Science, or Engineering.

• ITIL accreditation is an advantage

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.