remote
Technical Support Analyst ICT - Brunswick Group
Software Engineer
Seeking a customer-focused Technical Support Analyst to provide onsite and remote IT support for a global firm. This role ensures reliable technology operations and maintains high user experience standards.
About the role
Key Responsibilities
- Provide comprehensive onsite and remote technical support to end-users.
- Troubleshoot and resolve hardware, software, and network issues.
- Ensure the reliability, efficiency, and security of IT operations.
- Maintain high standards of user experience and service delivery.
- Collaborate with the global ICT team to support firm-wide technology initiatives.
- Document support procedures and resolutions.
Requirements
- Proven experience as a Technical Support Analyst or similar role.
- Strong understanding of ICT systems and infrastructure.
- Excellent troubleshooting and problem-solving skills.
- Proficient in providing both remote and in-person technical assistance.
- Effective communication and customer service skills.
Skills
technical supportcustomer servicetroubleshootingit operationsremote support