remote
Technical Support Analyst - Genius Sports
Software Engineer
Seeking a Technical Support Analyst to provide expert assistance for SportsTech products. Responsibilities include troubleshooting, issue resolution, and collaborating with technical teams to ensure client satisfaction.
About the role
Key Responsibilities
- Provide expert technical support to clients for SportsTech products.
- Troubleshoot and resolve complex technical issues efficiently.
- Document and track support tickets, ensuring timely resolution.
- Collaborate with product and engineering teams to identify and address recurring problems.
- Assist in the development of support documentation and knowledge base articles.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support or similar role.
- Strong understanding of troubleshooting methodologies and tools.
- Familiarity with SQL and API integrations.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.