Technical Support Analyst - facilityos

Key Responsibilities

• Provide timely and effective technical support to users of the FacilityOS platform.
• Troubleshoot and resolve software and hardware issues reported by customers.
• Document support interactions, solutions, and product feedback.
• Collaborate with engineering and product teams to identify and address recurring issues.
• Assist in creating and updating support documentation and knowledge base articles.
• Ensure a high level of customer satisfaction through professional and efficient service.

Requirements

• Proven experience in a technical support or customer service role.
• Strong understanding of troubleshooting methodologies and problem-solving techniques.
• Familiarity with SaaS platforms and ticketing systems (e.g., Zendesk, Jira).
• Excellent written and verbal communication skills in English.
• Ability to work independently and as part of a collaborative team.