remoteonsite
Technical Support Analyst - blueridge
Software Engineer
Seeking a Technical Support Analyst to provide remote technical assistance, troubleshoot issues, and ensure excellent customer service. Requires strong problem-solving skills and experience with IT support tools.
About the role
Key Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in a technical support role.
- Proficiency in troubleshooting common IT issues.
- Familiarity with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote environment.
Skills
customer supportcommunicationproblem solving