remote
Technical Support Analyst - Biofourmis
Software Engineer
Seeking a Technical Support Analyst to provide remote technical assistance for a health tech platform. Responsibilities include troubleshooting, customer support, and ensuring seamless user experience with AI-driven healthcare solutions.
About the role
Key Responsibilities
- Provide remote technical support to users of the AI-driven health tech platform.
- Troubleshoot and resolve technical issues related to software and hardware.
- Assist customers with platform usage, onboarding, and feature inquiries.
- Document support interactions and contribute to the knowledge base.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SaaS platforms and remote support tools.
- Excellent communication and interpersonal skills.
- Experience in the healthcare technology sector is a plus.
Skills
technical supportcustomer servicetroubleshootinghealthcare technologydata analysis