onsite
Technical Support Analyst - ASL Consulting
Software Engineer
Seeking a Technical Support Analyst in Toronto to provide excellent customer service and resolve technical issues. This role requires strong troubleshooting skills and a deep understanding of IT systems.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist with user account management and system configurations.
- Contribute to the knowledge base by creating and updating support articles.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving