Technical Support Analyst - Acturis

About Acturis Canada

Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace. Our head office is based in Victoria, BC.

At Acturis we invest in recruiting, developing and promoting talent . With us you will:

Work with a talented, motivated and friendly group of like-minded colleagues

Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners

Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues

Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!

Be given real responsibility for your own projects as soon as you are ready

Why Join The Acturis Team?

Central location 15 minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health

Receive a competitive salary and annual performance-based reviews

20 paid holiday days each year

100% employer paid benefits after three months on the job

Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority

Hybrid work schedule: work from home up to 3 days per week. During probation this will be full time in our Victoria Office.

The Position

As a Technical Support Analyst you will be supporting Acturis grow in a new business area. You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.

As a Technical Support Analyst you can expect to be responsible for:

Solve system user problems and resolve customer questions and issues.

Solve challenging technical problems using a structured and logical approach

Help our Canadian clients understand the options and possibilities for how they can use the highly configurable and complex Insurance System

Identify and gather ideas for new functionality and services

Visit customers to identify opportunities for improved use of the Insurance System

Support other teams in testing new releases of the Insurance System

Demonstrate application functionality and technical solutions to clients

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