remote
Technical Support Administrator - DevFinders
Software Engineer
Remote Technical Support Administrator role for a UK-based company. Focuses on technical support, administration, and operations, including IT operations, procurement, reporting, and customer service.
About the role
Key Responsibilities
- Act as the first point of contact for helpdesk tickets and support enquiries.
- Assign, manage, and monitor helpdesk tickets and support requests.
- Provide exceptional service to both customers and colleagues.
- Gain exposure to IT operations, procurement, reporting, customer service, and business administration.
- Ensure the support function runs efficiently.
Requirements
- Highly organised, reliable, and proactive.
- Experience in technical support.
- Experience in administration.
- Experience in operations.
Skills
technical supportit operationscustomer servicebusiness administrationprocurementreporting