onsite
Technical Success Manager - Zscaler
Software Engineer
Seeking a Technical Success Manager to ensure customer satisfaction and adoption of Zscaler's cloud-native security platform. Focus on technical guidance and problem resolution.
About the role
Key Responsibilities
- Drive customer adoption and success with Zscaler's Zero Trust Exchange platform.
- Provide technical guidance and support to customers, addressing their security needs.
- Act as a trusted advisor, building strong relationships with key customer stakeholders.
- Identify and resolve technical challenges to ensure a seamless customer experience.
- Collaborate with internal teams to advocate for customer needs and product improvements.
- Monitor customer health and proactively identify opportunities for increased value.
Requirements
- Proven experience in a customer-facing technical role, such as Technical Account Management or Customer Success.
- Strong understanding of cloud security concepts and solutions.
- Familiarity with SaaS environments and networking principles.
- Excellent problem-solving and communication skills.
- Ability to manage multiple customer accounts and priorities effectively.