remote
Technical Success Manager - Yousign
Software Engineer
Seeking a Technical Success Manager to ensure client satisfaction and adoption of Yousign's digital trust solutions. Focus on technical guidance and relationship building.
About the role
Key Responsibilities
- Manage and nurture relationships with a portfolio of clients, ensuring their success with Yousign's platform.
- Provide technical guidance and support to clients, helping them integrate and utilize Yousign's solutions effectively.
- Proactively identify and address client needs and challenges to drive adoption and maximize value.
- Collaborate with internal teams (Sales, Product, Engineering) to advocate for client needs and improve the product.
- Monitor client health and engagement, developing strategies to improve retention and reduce churn.
Requirements
- Proven experience in a Customer Success, Technical Account Management, or similar client-facing role, preferably in SaaS.
- Strong understanding of technical concepts and ability to explain them clearly to both technical and non-technical audiences.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple client relationships and prioritize effectively.
- Experience with digital signature or identity verification solutions is a plus.