remote
Technical Success Manager, Payments - Jobnimbus
Software Engineer
Seeking a Technical Success Manager for Payments to ensure client satisfaction and technical adoption of payment solutions. Focus on driving value and resolving technical challenges for SaaS clients.
About the role
Key Responsibilities
- Manage and nurture relationships with key clients, ensuring their success with our payment solutions.
- Provide technical guidance and support to clients, troubleshooting issues and facilitating integrations.
- Act as a liaison between clients and internal technical teams to resolve complex problems.
- Proactively identify opportunities to enhance client experience and drive product adoption.
- Monitor client health and implement strategies to improve retention and satisfaction.
- Educate clients on new features and best practices for utilizing payment platforms.
Requirements
- Proven experience in a Technical Account Management or Customer Success role, preferably in the payments or SaaS industry.
- Strong understanding of payment processing, APIs, and technical integrations.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to manage multiple client accounts and prioritize effectively.
- Experience with CRM and customer success platforms is a plus.
Skills
software developmentsystem designproblem solving