remote
Technical Success Manager - New Relic
Software Engineer
Seeking a Technical Success Manager to guide customers in optimizing digital applications using an observability platform. Focus on driving value and ensuring success with AI-first solutions.
About the role
Key Responsibilities
- Partner with customers to ensure successful adoption and utilization of the observability platform.
- Provide technical guidance and best practices for optimizing digital applications.
- Act as a trusted advisor, understanding customer business objectives and technical challenges.
- Drive customer satisfaction and retention through proactive engagement and issue resolution.
- Collaborate with sales, product, and engineering teams to advocate for customer needs.
- Monitor customer health and identify opportunities for expansion and deeper engagement.
Requirements
- Proven experience in a customer-facing technical role, such as Technical Account Management or Solutions Engineering.
- Strong understanding of observability concepts, including APM, infrastructure monitoring, and log management.
- Familiarity with SaaS platforms and cloud computing environments (e.g., AWS, Azure, GCP).
- Excellent communication, presentation, and interpersonal skills.
- Ability to translate complex technical concepts into business value for customers.