remote
Technical Success Manager - MQ Referrals Only
Software Engineer
Seeking a Technical Success Manager to lead customer onboarding onto a card issuing and payments platform. This role involves technical implementation, customer support, and building strong client relationships to ensure long-term success.
About the role
Key Responsibilities
- Lead the technical onboarding of new customers onto a cutting-edge card issuing and payments platform.
- Provide comprehensive technical support to customers throughout their implementation journey.
- Act as a trusted technical advisor both internally and externally, bridging product expertise and customer needs.
- Drive long-term client success by fostering strong relationships and understanding their technical requirements.
- Collaborate with internal teams to improve implementation practices and contribute to team growth.
Requirements
- Proven experience in a technical customer-facing role, such as Technical Account Management or Customer Success.
- Strong understanding of card issuing and payments platforms or similar complex technical systems.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Demonstrated ability to build and maintain strong customer relationships.
- A collaborative mindset and a passion for contributing to team success.
Skills
software developmentsystem designproblem solving