Technical Success Manager - Mayo Clinic

CityRochester

StateMN

RemoteYES

DepartmentMayo Clinic Platform

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

The Technical Success Manager works with Mayo Clinic Platform prospective and current clients, including executives, technical leaders, engineers, clinicians, and data scientists to understand the technical offerings of Mayo Clinic Platform, learn to use our data science and deployment tools, and achieve success in Mayo Clinic Platform programs. The Technical Success Manager also works to provide feedback on MCP products and services, especially translating client feedback into recommendations for tangible product improvements. The position will be expected to establish effective working relationships with a variety of individuals throughout the institution.

Position Overview:

The Technical Success Manager is a role blending knowledge of real-world healthcare data, data science, and deep communication skills to enable the success of Mayo Clinic Platform clients. The primary purpose of this role is to serve as the point of contact for prospective and current clients of Mayo Clinic Platform programs. Responsibilities include understanding the technical requirements of prospective Mayo Clinic Platform clients, explaining the benefits and limitations of Mayo Clinic Platform data and tools, training users on data science tools and functionality, and serving as the technical relationship manager for current clients. Technical Success Managers establish and lead all client-facing, technical aspects of Mayo Clinic Platform programs. The position will be responsible for the following essential functions:

• Serve as the primary point of contact for prospective clients. This includes both reviewing client materials and responding to questions. Topics may include technical, data, Mayo Clinic Platform tools, and programmatic capabilities and limitations.
• Address and triage data and technical questions as they arise and facilitate coordination with research and development teams
• Lead onboarding and training of clients in data science environment and deployment tools in partnership with the Services team.