remote
Technical Success Manager - Marqeta
Software Engineer
Lead technical onboarding and implementation of a cutting‑edge card issuing and payments platform, driving customer success through expert product knowledge, problem solving, and collaborative partnership.
About the role
Key Responsibilities
- Lead the technical onboarding of new customers, ensuring smooth implementation of standardized card issuing and payments products.
- Act as the primary technical advocate, translating product capabilities into actionable solutions for clients.
- Collaborate with cross‑functional teams to refine implementation processes and improve customer experience.
- Diagnose and resolve complex technical issues, providing timely, expert guidance to customers.
- Document best practices and create knowledge base content to support ongoing success.
Requirements
- Proven experience in technical onboarding or implementation within the payments or fintech space.
- Strong understanding of payments APIs, card issuing workflows, and integration patterns.
- Excellent communication skills, able to translate technical concepts to non‑technical stakeholders.
- Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, flexible environment.