remote
Technical Success Manager - LVT
Software Engineer
Seeking a Technical Success Manager to ensure client satisfaction and adoption of AI-driven intelligent site technology. This role focuses on technical guidance and relationship management.
About the role
Key Responsibilities
- Manage and nurture relationships with key clients, ensuring their success with our AI-driven intelligent site technology.
- Provide technical guidance and support to customers, helping them maximize the value of our solutions.
- Onboard new clients and drive adoption of our platform and physical units.
- Act as a liaison between clients and internal product/engineering teams to communicate feedback and advocate for client needs.
- Monitor client health and proactively identify opportunities for upselling or expansion.
- Troubleshoot technical issues and ensure timely resolution to maintain high customer satisfaction.
Requirements
- Proven experience in a customer-facing technical role, such as Technical Account Manager or Customer Success Manager.
- Strong understanding of SaaS products and cloud-based solutions.
- Familiarity with AI and intelligent systems is a plus.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple client accounts and prioritize effectively.