remoteonsite
Technical Success Manager - JFrog
Software Engineer
Seeking a Technical Success Manager to ensure customer satisfaction and adoption of JFrog's solutions. This role involves technical guidance, problem-solving, and fostering strong client relationships within the North America region.
About the role
Key Responsibilities
- Drive customer adoption and success with JFrog's platform and solutions.
- Provide technical guidance and support to customers, addressing their challenges and needs.
- Act as a trusted advisor, building strong relationships with key stakeholders.
- Collaborate with internal teams to resolve technical issues and improve customer experience.
- Monitor customer health and proactively identify opportunities for engagement and growth.
- Educate customers on new features and best practices to maximize value.
Requirements
- Proven experience in a Technical Account Management or Customer Success role, preferably in SaaS.
- Strong understanding of software development lifecycles and DevOps principles.
- Excellent problem-solving and analytical skills.
- Ability to communicate complex technical concepts clearly to diverse audiences.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.