remote
Technical Success Manager, Growth - CircleCI
Software Engineer
Seeking a Technical Success Manager to drive customer value and growth for a SaaS platform. This role focuses on building client relationships, acting as a trusted advisor, and solving business problems using technical expertise.
About the role
Key Responsibilities
- Nurture and grow a portfolio of clients, acting as a trusted advisor and ambassador for CircleCI.
- Ensure customers are deriving maximum value from the platform.
- Identify opportunities to solve meaningful business problems for clients.
- Collaborate with internal teams to advocate for customer needs and drive product improvements.
- Develop and execute strategies to enhance customer adoption and retention.
Requirements
- Proven experience in a customer-facing technical role, such as Technical Account Manager or Customer Success Manager.
- Strong understanding of SaaS platforms and their value proposition.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to build and maintain strong relationships with clients.
- Experience in identifying and addressing customer needs to drive business outcomes.
Skills
customer successtechnical supportclient relationship managementproblem solvingcommunication